Return and Refund Policy

Thank you for your purchase from Rylo. We hope you are satisfied with your subscriptions and other services provided by us. However, if you are not completely satisfied with your purchase/ subscriptions/ transaction for any valid reason, you may enquire with us for the refunds, if applicable. Kindly refer below for more information on our REFUND policy: SUBSCRIPTION  CANCELLATION You may cancel your subscription any time by visiting Your Account and adjusting your membership settings. If you cancel the subscription within 3 business days of signing up for such paid subscription, we will issue a credit note to you and refund your full membership fee in your wallet, provided that we may charge you (or withhold from your refund) the value of the subscription benefits used by you and your account during this 3 business day period by issuing a partial credit note to you in your wallet. If you cancel the subscription at any other time, we will raise a credit note and refund your full membership fee in your wallet only if you have not made any eligible purchases or taken advantage of subscription benefits since your latest subscription charge. For the avoidance of doubt, the cancellation and refund process provided under this section shall apply to you. REFUNDS All refund requests must be postmarked within seven days of the transaction cancellation date. You will receive a refund from Rylo if you provide evidence that you've gone through the process of canceling your subscription on solid grounds. REFUNDS PROCESS After receiving your refund request and inspecting the situation, we will process your refund. Please allow at least thirty (30) days from the receipt of your refund request to process your transaction. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. The customer will not receive a refund in case the evidence provided is forged OR the investigation proves them to be non-eligible for the Refund. QUESTIONS If you have any questions concerning our refund policy, please contact us at +918281810740 [email protected] Address:125 Alaknanda hostel IIT Madras, Chennai - 600036